Common Questions

We are based in Melbourne, Victoria and service Melbourne's metropolitan area and surrounding suburbs. Contact us with your postcode and we'll confirm availability — we also travel for larger jobs across Victoria.

We offer same-day availability in most cases. Book before 11am and we'll do our best to attend the same day. MSP partners with SLA agreements receive priority dispatch.

For home users and businesses, there may be a small call-out fee depending on location — this is quoted upfront before we attend. MSP partners have a flat hourly rate from portal-on.

We operate on a no fix, no fee basis for most issues. If we diagnose the problem but can't fully resolve it (e.g., hardware failure requiring parts), we'll only charge for the diagnostic time and provide a clear quote to proceed.

Absolutely. We're tool-agnostic and experienced across all major RMM platforms, ticketing systems, and vendor environments. We integrate seamlessly into your existing workflow.

Yes — we offer flexible monthly retainer arrangements for businesses that need regular on-site support. Contact us to discuss a plan that suits your needs and budget.

Monday to Saturday, 8am to 6pm Melbourne time. If you need work outside these hours, mention it when you book and we will confirm availability and any extra cost before we start.

Yes. Many problems are best fixed in person, but where a remote session can solve the issue faster we will tell you and set it up.

Home users and home offices, small businesses with 1 to 20 staff, medium businesses with 20 to 200 staff, cafés and hospitality venues, schools, non-profits and Managed Service Providers that need field technicians.

Yes. We install, configure and repair computers, printers, routers, switches, Wi-Fi access points, servers and POS terminals. Parts are quoted before we buy anything.

Home jobs start from $99, small and medium business work from $120 per hour, and MSP partner work is $150 per hour. Every job is quoted before work begins. See our pricing page for the details.

Payment is due when the job is finished unless another arrangement is agreed in writing. We accept bank transfer, major credit and debit cards, and cash.