Cafés & Hospitality
On-Site IT Support for Melbourne Cafés and Hospitality Businesses
Practical, in-person help with the Wi-Fi, POS, printers and devices your venue runs on.
Technology support for busy hospitality operators
TechMate IT Support provides expert on-site IT support for Melbourne hospitality operators, including cafés. We help with the technology your team relies on for day-to-day operations.
POS, Wi-Fi, printers and connected devices
Our support includes POS and Wi-Fi setup, network setup and troubleshooting, hardware installation, printer configuration and smart device setup. We work in person rather than relying on guesswork or a call centre.
Help for small teams and growing businesses
We support home users, small businesses, medium enterprises, schools, non-profits and hospitality operators. Our approach is fast, reliable and explained in plain English.
For broader business needs such as Microsoft 365, backups and cybersecurity, see our small business IT support, and for new POS terminals, printers or network equipment, our hardware installation and repair service. We also work as on-site field technicians for Managed Service Providers through our MSP partner support.
Clear outcomes for your business
We communicate clearly and focus on practical results. TechMate IT Support has completed more than 500 jobs and has a 98% satisfaction rate.
Common Venue Problems
What We Fix in Venues
The issues hospitality operators call us about most. If service is about to start, call 0432 812 359.
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Wi-Fi drops during busy service
We find what is overloading or interrupting the network and fix it, often by moving or adding access points and splitting guest traffic from the business network.
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Kitchen or receipt printer stops printing
We check the printer, cabling and network settings that orders depend on, and set fixed addresses so printers stay reachable.
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New POS terminal or tablet
We install and connect new POS hardware and tablets to your network, and test them before service.
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Guest Wi-Fi for customers
A separate customer network with its own password, kept apart from your POS, office computer and printers.
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Office computer and accounts
The back-office computer, email, Microsoft 365 or Google Workspace, and backups of bookings and accounting files.
“Set up our entire café POS system and Wi-Fi network in one visit. Couldn't believe how seamless it was. Great communication and a fair price. We'll be using them again.”
Questions
Hospitality IT FAQ
Can you help when our POS stops connecting?
We check the network side that POS devices depend on, including Wi-Fi, cabling, the router and device settings. If the fault is with your POS provider's system, we work with them to get it resolved.
Can you keep customer Wi-Fi separate from our business network?
Yes. We set up a guest network for customers that is kept apart from your POS, office computers and printers.
Can you come before opening or after close?
Our standard hours are Monday to Saturday, 8am to 6pm. Mention early or late visits when you book and we will confirm availability and any extra cost before we start.
Do you only work with cafés?
No. We help cafés, restaurants, bars and other hospitality venues, as well as retail shops and offices.
Arrange an on-site visit
If your café or hospitality business needs help with Wi-Fi, POS, printers, devices or another IT issue, contact TechMate IT Support to discuss the problem and arrange support.