IT Support Pricing · Melbourne
No Hidden Fees, Ever.
You know the rate before we start. Simple, honest pricing — because that's how it should be.
Home User
Personal & residential
- Free phone consultation
- Flat-rate simple fixes
- Hourly rate for complex jobs
- No fix, no fee guarantee
- Senior & pensioner discount available
- –SLA agreements
Small Business
1–20 employees
- Free on-site assessment
- Priority scheduling
- Detailed job reports
- Hardware procurement assistance
- Monthly retainer available
- 4hr response time SLA
MSP Partner
Wholesale field tech
- White-label service
- Works inside your RMM and PSA tools
- Structured job reporting
- 2hr response SLA available
- Volume discounts for partners
- Dedicated account contact
* Travel charges may apply for locations outside our standard Melbourne service area.
Compare Options
Which Option Suits You?
A side-by-side look at who each option is for, how it is billed and what is included.
| Home User | Small Business | MSP Partner | |
|---|---|---|---|
| Best for | Households, home offices and seniors | Small businesses with 1–20 staff | MSPs needing white-label field technicians |
| Billing model | Flat rate for simple fixes, hourly for complex jobs. Quoted per job after a free phone consultation. | Hourly, or a monthly retainer for regular support. Quoted per job after a free on-site assessment. | Fixed hourly partner rate, billed in 30-minute increments after the first hour. |
| Starting price | From $99 | From $120/hr | $150/hr |
| Response | Same-day or next-day visits in most Melbourne areas | Priority scheduling with a 4-hour response SLA | 2-hour response SLA available |
| Included | Plain-English explanation of the fix. Senior and pensioner discount available. | Detailed job reports and hardware procurement assistance | White-label service, structured job reporting, dedicated contact |
| No fix, no fee | Yes, for standard repair and troubleshooting jobs | Yes, for standard repair and troubleshooting jobs (not retainers or project work) | Does not apply to MSP partner engagements |
| Next step | Get a Quote Service details for Home User | Book a Visit Service details for Small Business | Become a Partner Service details for MSP Partner |
Prices are in AUD and include GST. Written quotes are valid for 14 days.
What determines a quote
Home and small business work is quoted per job before we start. The price depends on:
- The type of job and how long it is likely to take on site
- The number of devices, users or locations involved
- Any parts, hardware or third-party software that needs to be bought
- Travel to locations outside our standard Melbourne service area (disclosed before we start)
If the scope grows, we ask you to approve any significant extra cost first.
What "Fast Response" means
- Home users: same-day or next-day visits in most Melbourne areas. Book before 11am and we'll do our best to attend the same day.
- Small businesses: priority scheduling with a 4-hour response SLA.
- MSP partners: a 2-hour response SLA is available.
How "No Fix, No Fee" works
- Applies to most standard repair and troubleshooting jobs.
- If we can't resolve the issue, you aren't charged for labour.
- If we identify the fault but can't fix it for reasons outside our control (for example failed hardware or a licensing issue), up to 1 hour of diagnostic time may be charged.
- Parts or software bought on your behalf are still chargeable.
- Doesn't apply to MSP partner work, retainers or project work.
Every Job Includes
Peace of Mind, As Standard
We Come to You
On-site visits across Melbourne, so problems are fixed in person.
Fast Response
Same-day and next-day availability in most Melbourne areas.
No Fix, No Fee
If we can't solve it, you don't pay. Simple as that.
Transparent Reporting
Detailed job notes and invoices every time.
Pricing FAQ
Questions About Cost?
Do you charge for on-site visits?
For home users and businesses there may be a small call-out fee depending on your location. We quote it upfront before we attend, and travel fees for locations outside our standard Melbourne area are disclosed before work starts.
Do you offer remote support as well as on-site?
Yes. We provide both on-site and remote support. Many problems are best fixed in person, but where a remote session can solve the issue we will tell you.
Are you available after hours?
Our standard hours are Monday to Saturday, 8am to 6pm (Melbourne time). If you need work outside these hours, mention it when you book and we will confirm availability and any extra cost before we start.
How is time billed?
Home and small business jobs are quoted per job before work begins, as a flat rate for simple fixes or hourly for complex work. MSP partner work is billed at $150/hr in 30-minute increments after the first hour. If the scope grows, we ask you to approve any significant extra cost first.
What if I need new hardware or software?
We explain what is needed and quote it before buying anything. We can source hardware for you. Parts and third-party software are charged in addition to labour and remain chargeable even when our no fix, no fee policy applies.
How do I pay?
Payment is due when the job is finished unless another arrangement is agreed in writing. We accept bank transfer, major credit and debit cards, and cash.
Not sure which option fits?
Give us a call for a free, no-obligation chat about what you need.