Services
White-Label MSP Field Technician Support in Melbourne
Your boots on the ground across Melbourne.
How we help
When your client needs hands on hardware, you need a technician who shows up on time, represents your brand properly, and reports back in a format your team can use. That's exactly what we do — under your name, not ours.
White-label on-site technician services for Managed Service Providers. We're your boots on the ground — professional, discreet and reliable.
We introduce ourselves as part of your team and never market to your clients.
Comfortable across all major RMM, PSA and ticketing platforms — we slot into your workflow.
Time-stamped job notes, photos and sign-off sent straight back to your ticket.
Priority dispatch available for partners with SLA agreements.
White-Label Delivery
Discreet, Reported, On Your Terms
We attend as part of your team, follow your communication rules and never market our own services to your clients.
We're tool-agnostic and work within your existing RMM, PSA and ticketing platforms, procedures and escalation paths.
Time-stamped job notes, photos where useful and client sign-off, sent back ready for your ticket.
We follow your site access, security and data-handling procedures on every job.
Field tasks we handle
- Hardware installation and replacement
- Network troubleshooting, cabling and patch panel work
- Software installation and configuration
- Backup and recovery tasks
- Workstation and server deployment
- End-user device setup and imaging
- Server room builds and maintenance
- Break/fix escalation support
How It Works
From Request to Report
A simple engagement process that fits around your service desk.
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01
Send us the job
Log the request the way you prefer: ticket, email or phone. Include the site, client contact, scope and any procedures we need to follow.
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02
We confirm the details
We confirm the booking, the work required and anything we need on the day, such as site access, client contacts or hardware to bring.
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03
On-site work under your brand
Our technician attends as part of your team, follows your processes and keeps your client informed the way you ask.
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04
Reporting back to you
You receive time-stamped job notes, photos where useful and client sign-off, ready to attach to your ticket.
MSP FAQ
Questions From MSP Partners
Will you deal with our clients directly?
Only as part of your team. We introduce ourselves under your brand, follow your communication rules and never market our own services to your clients.
Which tools and platforms do you work with?
We are tool-agnostic and experienced with the major RMM, PSA and ticketing platforms. We work inside your existing workflow rather than asking you to change it.
How is MSP work billed?
At a fixed partner rate of $150/hr, billed in 30-minute increments after the first hour and invoiced to you, not your client. Volume discounts are available for regular partners.
Which areas do you cover?
Melbourne's metropolitan area and surrounding suburbs. We also travel for larger jobs across Victoria. Send us the postcode and we will confirm.
The Process
Up & Running in 3 Easy Steps
Book Online or Call
Fill in our quick booking form or give us a call. Tell us what's going on — we'll ask a few quick questions to come prepared.
We Come to You
A qualified technician arrives at your location at the agreed time — on-site, hands-on, ready to solve the problem.
Problem Solved
We fix the issue, walk you through what we did, and make sure you're 100% happy before we leave. Simple.
Need a hand with your tech?
Book an on-site visit today — same-day availability across most of Melbourne.